Shipping and Return Policy
Shipping Policy (U.S. Only)
Order Processing
Orders are processed Monday through Friday, excluding U.S. holidays. Please allow 1-2 business days for processing prior to shipment. During promotions or high-volume periods, processing may take up to 3 business days.
Shipping Coverage (U.S. Only)
We currently ship only within the United States, including Hawaii and Puerto Rico. We do not ship to PO Box, APO, or FPO addresses, and we do not ship internationally.
Shipping Methods & Delivery Times
Shipping options and rates are shown at checkout. Estimated delivery times begin once your order ships: Standard Shipping: 3-5 business days after shipment Expedited Shipping: 1-3 business days after shipment We ship using UPS. Delivery times are estimates and not guarantees.
Free Shipping
Free standard shipping is available on U.S. orders over $100 (after discounts and before tax), shipping to the contiguous 48 states.
Free shipping does not apply to orders shipped to Hawaii or Puerto Rico. Orders that don't qualify ship at the standard rate shown at checkout.
Address Accuracy
Please verify your shipping address carefully before submitting your order. We are not responsible for orders shipped to an incorrect address entered at checkout. If you notice an error, contact us immediately at store@reveskin.com. We cannot guarantee changes once an order has been processed.
Tracking & Delivery Issues
Once your order ships, you will receive a confirmation email with tracking. If tracking shows "delivered" but you cannot locate your package, please contact the carrier first. If you still need help, email us within 7 days of the delivery scan.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, notify us within 7 days of delivery with photos and your order number. We will replace the item or issue a refund.
Temperature / Transit Notice
Our products are stable through standard shipping conditions. We recommend bringing packages indoors promptly after delivery to avoid prolonged heat or sun exposure.
Returns & Refunds Policy (U.S. Only)
This policy applies to consumer purchases of ReveSkin retail products made directly through reveskin.com. It does not apply to products purchased through a physician, clinic, or other authorized providers, those purchases are subject to the return policy of that provider.
Products may be returned within 30 days of the delivery date. To qualify for a return, the product must be unopened, unused, and in its original packaging. Opened or used products cannot be returned or refunded, except in cases of a manufacturing defect. A valid order number is required for all returns.
How to Start a Return
Email store@reveskin.com with your order number and the reason for your return. Our team will review your request and, if approved, send you return instructions within 2 business days. Please do not send products back before receiving approval, unapproved returns will not be accepted.
Return Shipping
If your return is due to a defective, damaged, or incorrect item, ReveSkin will provide a prepaid return label at no cost to you. For all other returns (for example, a change of mind), return shipping is the customer's responsibility, and original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we will notify you by email whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days of approval. Please allow additional time for your bank or card provider to post the credit. We do not offer exchanges — if you would like a different product, please place a new order once your return has been processed.
Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect, and include a photo of the item. We will arrange a replacement or full refund, including shipping costs, at no expense to you.
Questions
For any questions about this policy or an existing order, contact us at store@reveskin.com.
No Exchanges:
We do not offer exchanges at this time. If you would like a different product, please place a new order and return the original item following the instructions below.
Eligibility:
Returns must be initiated within 30 days of delivery for items purchased directly from reveskin.com and shipped within the U.S. (including HI and Puerto Rico).
Exclusions:
The following items are not eligible for return or refund: 1) Complimentary gifts with purchase or samples. 2) Products purchased from third-party retailers, clinics, or marketplaces, please contact the original seller.